Effective Date: July 17, 2025
At Water EveryDrop, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned — a product might arrive damaged, be incorrect, or not arrive at all. This policy outlines how we handle returns, refunds, and exchanges.
1. Return Eligibility
You may request a return or refund if:
- You did not receive the product within the estimated delivery time
- The product was damaged or defective upon arrival
- You are not satisfied with the product and wish to return it
🕒 Note: All return/refund requests must be submitted within 7 days of receiving your order.
2. Conditions for Returns
To qualify for a return or refund:
- The product must be unused, in its original condition, and in its original packaging (unless it arrived damaged)
- Proof of purchase (e.g., order confirmation email or invoice) is required
- A clear photo of the damaged or incorrect item may be requested
3. Refund Process
Once we approve your return or refund request:
- Refunds will be issued to the original payment method used at checkout (e.g., Stripe or PayPal)
- It may take 5–10 business days for the refund to appear in your account, depending on your bank or payment provider
- In some cases, we may offer store credit instead of a refund (with your consent)
4. Exchanges
If your item is defective or damaged and you’d prefer an exchange rather than a refund:
- We will ship a replacement product at no extra cost to you
- Shipping times for replacements may vary based on product availability
5. Shipping Costs
- If the return is due to our error (e.g., wrong or damaged item), we will cover the return shipping cost
- If the return is for personal reasons (e.g., changed your mind), you are responsible for return shipping charges
6. Non-Returnable Items
The following items are not eligible for return:
- Used filters or opened consumable products
- Items returned after the 7-day return window
- Clearance or final sale items (if marked as such on the product page)
7. How to Request a Refund or Return
To initiate a return or refund request:
📧 Email us at: sales@watereverydrop.com
Please include your order number, reason for return, and any supporting images (if applicable).
Our support team will respond within 24–48 hours.
8. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank or PayPal account again
- Contact your bank or credit card provider — it may take time before your refund is officially posted
- If you’ve done all of this and still haven’t received your refund, please contact us at sales@watereverydrop.com
9. Policy Updates
We may update this policy at any time without prior notice.
The latest version will always be posted on our website with the current effective date.
Need Help?
If you have any questions or concerns about our return and refund process, feel free to reach out:
📧 Email: sales@watereverydrop.com
Fill Contact Form and we will reach out to you